In recent weeks Cheshire Police has experienced high periods of demand on the 101 service which means that people have been waiting longer than normal during peak times.
This is a national issue that many other forces are also experiencing but fortunately the picture has improved in Cheshire.
There were a number of reasons behind the increase in demand including the unexpected and prolonged hot weather, repeat calls and the public’s understanding about when to ring 101.
A lot of the demand is being driven by the public requesting information or asking for help with issues that the police do not actually deal with such as noise nuisance, dog fouling and fly tipping and these can be addressed by other agencies — including local authorities and housing associations.
It is important for people to know that when they do need to speak to the police about a non-emergency issue there are better ways of getting in touch without having to pick up the phone.
Although the situation has improved we would like to highlight the range of options that are available which may provide a quicker and more efficient service than calling 101 — see our new Contacting Cheshire Police web page.